Help for Families of Addicts in Wiltshire

How Substance Abuse Affects Families


Addiction devastates lives and families. If someone you care about is abusing drugs or alcohol, your life is affected at every level. Negative feelings and emotions often make normal daily life seem difficult. Other people don’t always understand, which can be isolating. People often tell us that they feel stressed, guilty, ashamed and hopeless. These are some of the things people who come to us have experienced:

  • Feeling distressed because a loved-one is leading a chaotic life
  • Experiencing threatening behaviour from someone they love
  • Feeling out of control because of someone else’s behaviour

Families Out Loud offers the opportunity to talk which can be a lifeline for people going through trauma and distress. Our support can help you manage your situation and make positive changes in your life. 

Our Services

We work with families who are affected by another person’s addiction. We understand what you are going through and how you feel because our own lives have been deeply affected in the same way. We offer online and in-person one-to-one services to suit individual needs, counselling/therapeutic support for families, peer support group sessions and specialist teen support. These services are provided by our trained professionals.

To enable the charity to continue its work, we ask clients to make a donation when accessing our services.


Counselling/therapeutic support for family groups

Family sessions can promote openness, discussion and prevent misunderstandings within families. Emotional manipulation is common behaviour for drug and alcohol users and, while family members are responsible for their own actions, our professionals encourage open and constructive dialogue with a view to reaching a consensus on how the family collectively responds to a loved-one.


One-to-one Support

You will have an initial one-to-one meeting with a professional counsellor to discuss your situation and concerns. We will explain our services and make suggestions about what might be an appropriate path for you, such as having one-to-one counselling, joining a support group or both. 

Specialist Teen Support

Teen Support is a specialist service offered by our expert young person’s support team. Teenagers can struggle with their emotions when someone in the family is using drugs and alcohol. It is common for them to withdraw, to struggle at school, and to exhibit changes in behaviour and extremes of mood that are difficult to manage. Support from a specialist counsellor, who encourages expression of emotions which are then heard and accepted, can help the young person realise they aren’t responsible for the actions and outcomes of their loved-one’s behaviour.

Peer Support Groups

Joining a support group can be life changing. Talking to others who understand can be powerful and healing. We offer a safe environment where you can talk, listen, give or get advice. Some of the topics we cover are:

  • Setting boundaries
  • Being able to say “no”
  • Giving back responsibility
  • Detaching from chaotic behaviours
  • Supporting without enabling
  • Dealing with feelings of loss and hopelessness
  • Keeping safe
  • Looking after your own wellbeing

Get in touch to find out more about our in – person peer support groups held in:

  • Chippenham
  • Trowbridge
  • Salisbury 

To help with our running costs, we ask for a small donation of up to £5 per session. This is voluntary and those who are unable to contribute are still very welcome to attend.

List of Useful Contacts






Phone number



Addiction Family Support (Previously DrugFAM)

Helping families of addicts & bereavement counselling

0300 888


Helping families of addicts

020 3817

Cruse Bereavement

Supporting people when someone dies

0808 808

Doorway Wiltshire

Helping the homeless


Families Out Loud

Supporting families of addicts in Wiltshire


Fear Free (previously Splitz Support Services)

Supporting people experiencing domestic violence



Giving honest information about drugs

0300 123


Supporting people with mental health

0300 123


Supporting and giving opportunities to vulnerable young people

National Domestic Abuse Helpline

Helping people experiencing domestic abuse

0808 2000

Off the Record Bath & North East Somerset

Offering counselling for young people


Relate – mid Wiltshire

Offering relationship counselling, children & young people’s counselling & sex therapy

0300 0031781




Helpline for anyone in distress


Turning Point

Supporting addicts and their families 


Wiltshire IAPT Service

Offering brief psychological therapies & other services


Wiltshire Mind

Supporting people with mental health


News & Updates

Thank You National Lottery

Thank You National Lottery

Families Out Loud is excited to announce that The National Lottery have awarded us 3 years' Salary Funding for the two part-time freelance roles of Fundraiser & Marketing Coordinator.During our first 5 years, all back office functions - including...

Help for Families of Addicts in Wiltshire